FAQs

Why should I choose a2c?

We offer hand selected residential apartments and homes, from luxurious designer properties through to hip-pocket friendly pads! Staying with us means you can be part of the local community and live like a local! All feature stylish furnishings and professional interior design, in the very heart of Melbourne's hippest inner-city areas. Be within walking distance of restaurants, shopping, night life, public transport, some of Melbourne’s best beaches, cultural attractions and sporting facilities. Indulge in superior comfort beds, high quality bed linens and towels, latest entertainment systems, large screen TVs, air-conditioning*, heating, full size fully equipped kitchens, Euro appliances and laundry facilities*. All the comforts of home await you!

Where are properties located? Are they close to Melbourne City Centre?

All are located in inner city locations. View each property location map.

How do I get to property from Melbourne Airport?

Best is by car, uber or taxi. We can arrange one way or round trip airport transfers at an additional charge.

How do a2c properties differ from hotels or serviced apartments?

We offer a live like a local in your own home away form home experience! Separate bedroom/s, full size fully equipped kitchen and laundry*, with some properties offering a balcony or courtyard. We include complimentary extras such as free wifi, parking*, starter provisions, bath products, books, magazines, and housekeeping services available.

Do I need to bring bed linen, towels etc.?

No, we offer hotel quality bed linens and towels. We also offer complimentary kitchen, bathroom and laundry starter provisions.

Is WIFI available?

Yes, we offer FREE wifi.

Are Netflix/Cable/Pay TV available?

No, however all include HD Digital TV which offers a wide variety of programs.

Are there appliance instructions?

Yes, however if not, search for make/model online.

Is parking available and included?

We offer 1 free on site parking bay at most properties. Where available, this is detailed in property description. Some of our properties have no on site parking.

Do I have to pay a security deposit and provide photo ID?

Yes, a security deposit is payable and photo ID is required before stay, to cover any incidentals and give us proof of ID and authorisation to charge for stay.

 

Are there any other costs?

No, however there are optional extras at an additional charge.

What are the payment options?

We accept Visa and Mastercard.

What is the cancellation policy?

See our Terms and Conditions.

How many guests can be accommodated and what are bedding options?

Depends on property View property description for details.

What is minimum/maximum nights?

3 night minimum. Enquire if staying longer than 28 nights.

What is check-in/out procedure and time?

We offer self check-in/out from 3pm to 10am.

What if I arrive late or leave early?

Not a problem, as we offer self check-in/out.

Can I leave luggage before or after stay?

No. You will need to make your own luggage storage arrangements.

What if I need assistance during my stay?

Email and we'll reply as soon as possible. Or call +61 435 518 503, leave a voice message and we'll reply as soon as possible.

Is smoking permitted?

We have a  STRICTLY NO SMOKING policy.

What is your child policy?

Children are welcome. No charge for infants under 1. Portacot and high chair available at extra charge.

Are parties, gatherings, functions permitted?

No. We have a STRICT NO PARTY NO NOISE policy.

Is property serviced during stay?

We offer housekeeping services at an extra charge

What is your pet policy?

Our properties are not suitable for pets.

Terms and Conditions

All bookings subject to our Terms and Conditions.

Contact Us

contact@apartment2c.com.au

+61 435 518 503

Our Locations

St Kilda

Elwood

Richmond

South Yarra

Prahran

North & South Melbourne

Southbank

We Accept
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